Conversation Toolbox: How to use different question types
Frequently Asked Questions are the basic questions you will most commonly ask in a conversation. They are also automatically mapped to you the standard field in the database.
Custom Question Types cover the most basic types of questions used in market research and offer advanced settings for even the most sophisticated research projects. You can access those by clicking on Properties next to the question in the conversation builder.
- Single Input: an open-ended question for a short simple answer (e.g. birthdate, favorite color, etc.)
- Checkbox: (select multiple): a multiple-choice question; select the number of allowable answers in Properties under choices>Max selected choices
- Radiogroup: (select one): a multiple-choice question with responses limited to one.
- Dropdown: A multiple choice question where selections take place from a dropdown menu; create random or other order in Properties > Select choices order
- Image picker: Upload as many images as you would like a reaction to. Change the size of the images in Properties > Image height & width
- Yes/No: Use for a simple yes/no question
- Open-Ended: Use when you want to ask a question where a long text answer will provide more information (e.g. Often begin with Why? How? Tell us about? etc.)
- Rating: Use when you’re looking for a simple numerical rating.
- Ranking: Use when you want respondents to rank a set of choices. Arrange the position of text in Properties > Description location
- Matrix (single choice): Use for questions where there are multiple characteristics you want to evaluate. Fill in column titles in Properties > Columns or Properties > Rows
- Multiple Text: Use when you want two or more short open-ended responses. The initial setup is for two. Add more in Properties > Items
Content Blocks are not really question types, they are used to add content to conversation pages that are not tied to questions, such as images and copy.