Configure Net Promoter Score

There are two questions to configure your company's NPS® score, ranking and reason. Ranking will tell you your score among your customers. The reason will provide you with the data to help you improve your score. If you have the respondent's email, you can segment respondents by their ranking and reason for quick response.

To configure this question, add the title and short description of why you are collecting this information and how you plan to use it (optional) and, if you would like, edit the text of the questions by selecting the question. The text will appear in the Properties window on the right and you will be able to make changes to it. You can also use the questions as they are. Just like in any conversation, you can test and preview within this conversation builder to ensure your questions are appearing as you would like them to.