Share NPS Conversations

Once you've created your conversation, you can view it by clicking on the three dots and then selecting View from the drop-down menu.

The URL you see in the preview that starts with https://oomijiapp.com/measure/nps/(...) is a link to the NPS survey you can use on your social media or to link to it from your website.

If you would like to share the NPS question in an email, go to the Engage section, click Create Mailing Template and then select your NPS conversation from the drop-down menu. Special conversation types like one question in an email or NPS are distinguished on the list of available conversations by their designation in parenthesis.

You can build the rest of the email the same way as you normally would. When you send the email to your database (or a specific segment), the email field will be hidden and your customers will only have to answer two questions: the rating and the follow-up Why? question. The email will be automatically passed through the URL and their responses will be appended to their record.